Guests

Guests

Everyone who has stayed with you or is about to. Search by name, company, email, or phone — the phone and email searches are the useful ones when someone calls and you are not sure how their name was spelled at booking.

Click a row to open their guest page.

Guest Table

Select several guests to act on them together:

• Merge folds duplicate records into one, moving contact details, notes, and reservations onto the record you keep. Use this when you already know which records are duplicates; to have CabinKey™ find them for you, use Duplicate Guests instead.
• Archive tucks guests away without deleting anything. Their history, reservations, and revenue stay intact and keep counting on reports — archiving is about keeping your working list short, not about removal.

Show Archived brings archived guests back into view, which you need when a guest you filed away books again.

Create New Guest adds a record — name, contact details, address — and opens their page. Most guests arrive through bookings, so this is mainly for phone reservations and walk-ins.

Keeping the list clean

Duplicates accumulate quietly: a guest books with a work email one year and a personal one the next, or a spouse makes the second booking. Split records mean split history, which understates how loyal your guests actually are on the Guest Loyalty and Return Rate reports.

A pass through Duplicate Guests before a season, or before any email to your guest list, is worth the few minutes.