Amenities

Amenities

The amenities your property offers, shown on your guest-facing pages. Each one can carry a note or quantity — “Firepits: 2”, “Boat launch: guests only” — which is usually more useful to a guest than the bare fact.

These are property-wide: things guests get by staying with you at all, like a beach, a games room, laundry, or Wi-Fi in the lodge.

Property, unit, and add-on amenities

Each unit and add-on has its own amenity list, drawn from the same set of options. The distinction is what a guest is actually getting:

• Property — available to everyone on site. The dock, the playground, the laundry.
• Unit — specific to that unit. Its own fireplace, its own deck, air conditioning that only some cabins have.
• Add-on — what comes with the thing being rented. Life jackets with a boat, fuel included.

Putting a unit-specific amenity at property level is the mistake that causes complaints. If only three of eight cabins have air conditioning, listing it property-wide tells the other five guests they are getting something they are not.

Being accurate rather than generous

Amenities are what guests compare and filter on, so the temptation is to tick everything plausible. Resist it — an amenity listed and not delivered is a complaint at check-in and a mention in a review, and it costs more than the booking it won.

The notes field is the tool for honest nuance. “Wi-Fi: lodge only, not in cabins” sets the right expectation where a plain Wi-Fi tick would set the wrong one.