Deposit Settings

Deposit Settings

A deposit is what a guest pays now to hold dates they will use later. It is your protection against no-shows and late cancellations, and for a seasonal property it is also the cash that carries you through the off-season.

Turn Enable Deposits on to start collecting them. Reservations that still owe one are tracked on Deposits Due, and you can chase them from there.

Then choose the level you want to calculate at. Property Wide applies one rule to everything, which is the right default. Switch to per unit and add-on only when the rule genuinely differs — a premium lodge that warrants a larger hold than a single cabin, or a boat rental you want paid in full up front.

Property Wide Deposit

One rule for every unit and add-on.

Deposit Type is either Fixed or Percent of Total:

• Fixed takes the same Amount regardless of what the stay costs. Simple to explain, but a flat $100 is most of a one-night booking and a token gesture on a two-week one.
• Percent of Total scales with the booking, which is usually fairer. The remaining controls exist to keep that percentage sensible at the extremes.

For a percentage deposit:

• Minimum Deposit sets a floor so a cheap midweek night still carries a meaningful hold.
• Maximum Deposit sets a ceiling so a long, expensive booking does not ask for an uncomfortable amount up front.
• Round tidies the result to a clean figure, so guests see a round number rather than $237.43.

Units and add-ons

When you are calculating per entity, every unit gets its own row with the same fixed-or-percent options.

Rows still sitting at $0 are highlighted. Take that seriously: a unit with no deposit configured takes bookings with nothing held against them, which is exactly the case you switched to per-entity deposits to avoid. Working through the highlighted rows until none are left is the whole job.

The same per-row configuration applies to add-ons, with the same $0 highlighting.

Add-ons are where a full deposit often makes sense. A boat booked for a specific week cannot be resold at short notice, so a 100% deposit is a reasonable policy where it would be too aggressive on a cabin.